Kiehl’s educator Jemma McBride studied beauty therapy back in 2005 and worked in the spa industry for a few years before leaving beauty for a banking gig.

Being a true beauty addict, she was always destined to eventually end up back into the industry.

esprit finds out more:

Tell us about your career journey?

“After my career in banking, joined L’Oréal in 2015 as an area manager for Lancôme in pharmacy. My role evolved into a sales and education role, managing L’Oréal  Luxe Brands in pharmacy (Vic/Tas). In January this year I became the national educator for Kiehl’s. I get to work alongside an amazing group of retail and education managers and some very inspiring Kiehl’s customer representatives (KCR), ensuring our patrons receive the best service and skincare advice.”

What is the most rewarding part of your role?

“I work with some pretty cool humans! I am definitely a people person – the people I work with are why I love what I do. The products are pretty amazing too!”

Favourite town when travelling on the road?

“In Victoria, I love the drive to Mornington. Driving along the coast with the music playing is heaven. I also recently fell in love with Adelaide.”

What is your life motto?

“I have learned that when things don’t work out the way you intend, there is a bigger plan at play – you need to trust the redirection.”

Best piece or advice you have received?

“It would have to be ‘surround yourself with a network of supporters’. We did a workshop about giving and receiving feedback a few years ago. That advice was given to me anonymously. I have always wanted to know by who. So, if you are reading this – THANKYOU. It has changed my life.”

Favourite  playlist or podcast while travelling?

“I love listening to Oprah’s SuperSoul Conversations. For beauty podcasts I highly recommend Beaute Industrie.”

Advice for those starting out in the beauty industry?

“Say ‘yes’ to every opportunity that you are given. Don’t think on it, just say yes and work the rest out later.”

How do you remain passionate about the beauty industry?

“It is so important to celebrate even the small wins. When things don’t go to plan, you need to celebrate the lesson.  I also like to keep an open mind and learn a new thing every day. This year I enrolled in a dermal science degree. I also learn every day from my KCR community.”

What similarities and differences are there in banking vs beauty?

“Both industries have the power to change people’s lives. Beauty just has a little more fun in the process”

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