Beauty destination Mecca is in the final stage of a phased human resources makeover that will enable the retailer to quickly manage team member changes and automate processes.

The implementation of Workday Human Capital Management (HCM) software is designed to eliminate the risk involved in manual paper-based processes and significantly reduces HR administration time.

In 2017, Mecca made the decision to launch a three to five-year program to digitalise its human capital management technology to simplify everyday requirements for team members to self-serve. This included the development of a digital onboarding experience with no paper-based forms.

The HCM makeover began with the implementation of Workday HCM Core, Recruitment, Onboarding, Absence and Compensation. This was followed by the addition of Workday Talent, Performance, Advanced Compensation and Succession in 2018.

In early 2020, the extra dimension of Workday solution’s capability came to light with the outbreak of COVID-19 as it enabled Mecca to quickly manage team member changes and automate processes.

The next stage in Mecca’s HCM makeover will involve using Workday Learning for store support team members across its network, and the final stage, to be completed in 2021, will see the implementation of advanced Insights and Workforce Planning.

Mecca head of talent acquisition and people analytics, Louis Tsomaropoulos, described the digitalisation of the HR management system as “game changing” for Mecca.

“Through Workday, we have been able to automate work, which ultimately enables us to provide better support to our team and improve the employee experience. During COVID-19, Workday enabled us to move quickly to support the needs of our business.

“For example, we were able to make staffing changes, such as deploying more than 120 store-based team members to our warehouse to fulfil an increase in online orders during store closures. We were also able to automate the application process for the relevant government schemes for all our team members.”

Workday Australia and New Zealand managing director and vice president, Stephen Jack, said, “We have valued working on Mecca HCM transformation as they digitise the employee experience and significantly reduce HR administration time. This is being achieved with Workday’s single source of truth and simplified technology landscape.”

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