Australia is entering its peak shopping season; Click Frenzy, Black Friday, Christmas and Boxing Day.
These retail events are expected to increase online purchases and the need for parcel delivery services. Reports show that almost 7 in 10 Australians (69%), will favour online marketplaces for Christmas shopping.
Considering the hecticness of the festive season, CouriersPlease is expressing concern about abuse, assault, intimidation, threats, targeting of delivery vans and parcel theft, some of which is already being directed at its couriers.
“As our delivery drivers across the country work tirelessly to meet demand and ensure deliveries arrive safely and on time, we are asking parcel recipients to be courteous and considerate,” said CEO of CouriersPlease, Richard Thame, “Each year we see a seasonal uptick in aggressive behaviour towards our frontline couriers that, sadly, even crosses over into assault, intimidation, and theft at times.”
Shoppers are being asked to be respectful to couriers that are working around the clock to meet demand. The CouriersPlease Customer Service team operates through a chat bot and virtual assistant. Customers are advised to keep their cool on social media if there is a delay or no immediate answer.
“Our couriers are committed to delivering the best service possible and often work long hours to make it happen. But this commitment shouldn’t come at the cost of their safety. We’re asking everyone to please show a little patience and respect,” said Thame.
There are three tips that online shoppers can use to ensure a smooth delivery experience:
- Double check the address.
- Be ready for delivery.
- Consider a safe drop spot on your property.
“We know the festive season can be incredibly stressful. However, the kindness our couriers and customer service teams receive fuels their work and helps them go the extra mile,” said Thame.
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